Hi, I'm Hnin.
As a service designer, researcher and strategist, I have 10 years of experience in banking, fintech, telecom, retail, and e-commerce industries, shaping reliable products and services that reach millions of people across Southeast Asia.
work
A snapshot of my past projects
work
A snapshot of my past projects
Design Research on Branch Experience
Bank Branch Service Design
Design Research on Branch Experience
Bank Branch Service Design
Turning customer research into onboarding journeys, savings propositions, and engagement concepts for digital banking customers at different stages of adoption.
Digital Banking Journeys for Financial Inclusion & Wellbeing
Turning customer research into onboarding journeys, savings propositions, and engagement concepts for digital banking customers at different stages of adoption.
Digital Banking Journeys for Financial Inclusion & Wellbeing
Service blueprinting for better e-commerce order tracking and return journeys
Post-Purchase Experience Design for Omnichannel Retail
Service blueprinting for better e-commerce order tracking and return journeys
Post-Purchase Experience Design for Omnichannel Retail
Improving self-care journeys across digital and non-digital customer support touchpoints.
Customer Self-Care Journeys in Telecom
Improving self-care journeys across digital and non-digital customer support touchpoints.
Customer Self-Care Journeys in Telecom
about me
about me
Hnin
Pwint Lwin
Hnin
Pwint Lwin
Myanmar citizen living in Bangkok, Thailand.
Open to relocation or remote opportunities worldwide.
Myanmar citizen living in Bangkok, Thailand. Open to relocation or remote opportunities worldwide.
Service Design Lead
Designit, Thailand
2023 - 2025
Service Design Lead
Designit, Thailand
2023 - 2025
Senior Manager, Service Design Lead
Central Retail Digital, Thailand
2021 - 2023
Senior Manager, Service Design Lead
Central Retail Digital, Thailand
2021 - 2023
Senior Manager, Service Design
Yoma Bank, Myanmar
2019 - 2021
Senior Manager, Service Design
Yoma Bank, Myanmar
2019 - 2021
Manager, Service Design
Telenor, Myanmar
2015 - 2019
Manager, Service Design
Telenor, Myanmar
2015 - 2019
Marketing Manager
EverdreamSoft, Switzlernad
2014 - 2015
Marketing Manager
EverdreamSoft, Switzlernad
2014 - 2015