Hi, I'm Hnin.
I’m a Service Design Lead, Researcher and Customer Experience (CX) Strategist with 10+ years of experience.
I specialize in shaping reliable services across banking, fintech, telecom, retail, and e-commerce for millions of people in Southeast Asia.
works
for more details on my work, please get in touch.
works
for more details on my work, please get in touch.
Service innovation and process improvement for better branch customer and employee experiences.
Branch Experience Design
Banking
Service innovation and process improvement for better branch customer and employee experiences.
Branch Experience Design
Banking
Research, product discovery, and proposition design for onboarding, savings, engagement, and financial wellbeing.
Digital Banking Products
Banking
Research, product discovery, and proposition design for onboarding, savings, engagement, and financial wellbeing.
Digital Banking Products
Banking
Service design for clearer order tracking, delivery updates, returns, exchanges, and refunds.
Post-Purchase Experience Design
Retail, E-commerce
Service design for clearer order tracking, delivery updates, returns, exchanges, and refunds.
Post-Purchase Experience Design
Retail, E-commerce
UX research and service design to make common telecom tasks easier to find, understand, and complete.
Digital Self-Care Journeys
Telecom
UX research and service design to make common telecom tasks easier to find, understand, and complete.
Digital Self-Care Journeys
Telecom
about me
about me
Hnin
Pwint Lwin
Hnin
Pwint Lwin
Myanmar citizen living in Bangkok, Thailand.
Open to relocation or remote opportunities worldwide.
Myanmar citizen living in Bangkok, Thailand. Open to relocation or remote opportunities worldwide.
Service Design Lead
Designit, Thailand
2023 - 2025
Service Design Lead
Designit, Thailand
2023 - 2025
Senior Manager, Service Design Lead
Central Group, Thailand
2021 - 2023
Senior Manager, Service Design Lead
Central Group, Thailand
2021 - 2023
Senior Manager, Service Design
Yoma Bank, Myanmar
2019 - 2021
Senior Manager, Service Design
Yoma Bank, Myanmar
2019 - 2021
Manager, Service Design
Telenor, Myanmar
2015 - 2019
Manager, Service Design
Telenor, Myanmar
2015 - 2019
Marketing Manager
EverdreamSoft, Switzlerand
2014 - 2015
Marketing Manager
EverdreamSoft, Switzlerand
2014 - 2015